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Shipping & Returns

Nature's Roots Shipping Policy

Our Commitment to All India Delivery

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Nature's Roots is dedicated to bringing the joy of gardening to every corner of India. We are proud to offer all-India delivery, ensuring that your gardening essentials reach you, no matter where you are located.

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Shipping Methods and Costs

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  • Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location.

  • We partner with reliable courier services to ensure the timely and safe delivery of your products.

  • You can view the estimated shipping cost during the checkout process before finalizing your order.

  • We strive to keep our shipping costs competitive and transparent.

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Delivery Times

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  • Delivery times vary depending on the destination and the chosen shipping method.

  • Generally, orders are processed and shipped within [Number] business days of order confirmation.

  • Estimated delivery times are provided during the checkout process.

  • While we aim for prompt delivery, please note that delivery times may be affected by factors beyond our control, such as weather conditions, public holidays, or remote locations.  

  • Delivery to remote areas may take longer than standard delivery times.

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Order Tracking

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  • Once your order is shipped, you will receive a tracking number via email.

  • You can use this tracking number to monitor the progress of your delivery on the courier's website.  

  • Tracking information is available for all shipments across India.

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Handling and Packaging

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  • We take great care in packaging your products to ensure they arrive in excellent condition.

  • Plants and delicate items are packaged with special attention to prevent damage during transit.

  • We use eco-friendly packaging materials whenever possible.

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Delivery Issues

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  • If you experience any issues with your delivery, such as delays or damaged items, please contact our customer support team immediately.  

  • We will work diligently to resolve any delivery problems and ensure your satisfaction.  

  • If your order arrives damaged, please provide photos of the damaged packaging and items.

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Expedited Shipping

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  • We offer expedited shipping options for customers who need their orders delivered faster.

  • Availability of expedited shipping depends on the delivery location.

  • Expedited shipping costs will be displayed at checkout.

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Important Notes

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  • Please ensure that your shipping address is accurate and complete to avoid delivery delays.

  • We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.  

  • Delivery times are estimates and not guarantees.

  • We reserve the right to change our shipping policy at any time.

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Contact Us

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If you have any questions or concerns about our shipping policy, please contact our customer support team.

Nature's Roots Return & Exchange Policy

At Nature's Roots, we want you to be completely satisfied with your gardening purchases. If for any reason you are not happy with your order, we offer a straightforward return and exchange policy.

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Returns

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  • Eligibility:

    • Most items are eligible for return within [Number, e.g., 30] days of delivery.

    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

    • Certain items, such as perishable goods (plants, seeds), customized products, and sale items, may not be eligible for return. Please check the product description for specific return information.  

  • Return Process:

    • To initiate a return, please contact our customer support team via email or phone.  

    • Provide your order number and the reason for the return.  

    • We will provide you with instructions on how to return the item, including the return address and any necessary documentation.  

    • You are responsible for the return shipping costs, unless the return is due to our error (e.g., damaged or incorrect item).

    • We recommend using a trackable shipping service to ensure the safe return of your item.  

  • Refunds:

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed and credited to your original method of payment within [Number, e.g., 7-10] business days.  

    • Shipping costs are non-refundable, unless the return is due to our error.

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Exchanges

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  • Eligibility:

    • Exchanges are subject to product availability.

    • Items must be in their original condition and packaging.

    • Contact customer support to check if an exchange is possible.

  • Exchange Process:

    • Contact our customer support team to request an exchange.

    • Provide your order number, the item you wish to exchange, and the item you would like to receive in exchange.

    • We will provide you with instructions on how to return the original item and receive the replacement.

    • Customer is responsible for any difference in cost between the original item, and the exchanged item, as well as any additional shipping costs.

  • Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately with photos of the damage.

    • We will arrange for a replacement or refund, including any return shipping costs.  

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Important Notes

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  • Please pack returns securely to prevent damage during transit.

  • We reserve the right to refuse returns or exchanges that do not meet our policy requirements.

  • This return and exchange policy is subject to change without notice.

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Contact Us

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If you have any questions or concerns about our return and exchange policy, please contact our customer support team.

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